1 reviews | Active since Sept 2009
Bought Data bundle on ebucks but never recieved it.
I bought a Data bundle today on my ebucks account. I purchased a 2GB data bundle. I used 623 ebucks and R186.70 rand value. I received a email that everything was successful. Now ebucks have advised that the transaction was unsuccessful. Ebucks then reversed the ebucks back in to my ebucks account. The R186.70 was never reversed back in to my cheque account. It is still listed as a pending transaction.
I don't have the luxury to wait 7 days for the money to reflect. I need it ASAP Back in to my account. I need the DATA bundle for business purposes
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference *** was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference *** was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)