kK
karendewet K
1 reviews | Active since Jun 2016
02 Dec 2019, 10:08
Both banking app and Online Banking unavailable for 7 out of 7 days since 25 November.
FNB Banking app and FNB Online Banking were only availably for ONE day out of SEVEN since Monday 25 November. No explanations, no alternatives, no press releases or social media or private communications. How on earth can this be? We are past month-end and I am unable to do payments. No response to queries regarding alternative methods. Inform your clients! Provide alternatives. A seven-day long downtime surely does not make sense. In fact: it is a serious crisis. Please communicate! Nevermind. Please fix!
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Replies (2)kK
karendewet K's updateReviewer Update
02 Dec 2019, 12:06Very grateful to have been contacted by FNB complaints within 2 hours of this cry for help. Clearly this avenue is successful for getting attention.
kK
karendewet K's update02 Dec 2019, 12:06
Reviewer Update
Very grateful to have been contacted by FNB complaints within 2 hours of this cry for help. Clearly this avenue is successful for getting attention.
kK
karendewet K's updateReviewer Update
02 Dec 2019, 16:35Thank goodness. Seven hours after logging the complaint, somebody at FNB Online was able to deduct the nature of the connection problem - FNB app too sensitive for an unstable connection. Thank you very much to Thandeka from FNB Online who finally could diagnose the problem and assist. Much relieved. Karen de Wet
kK
karendewet K's update02 Dec 2019, 16:35
Reviewer Update
Thank goodness. Seven hours after logging the complaint, somebody at FNB Online was able to deduct the nature of the connection problem - FNB app too sensitive for an unstable connection. Thank you very much to Thandeka from FNB Online who finally could diagnose the problem and assist. Much relieved. Karen de Wet