Booking made under wrong name

I used the eBucks Travel desk on Monday, 17 August 2015 to book a 2 night stay at The Palace hotel in Sun City. The agent, Kerry Love-Smith, made the booking.<br> On Thursday, the day before check-in, I had to request the confirmation/voucher from Kerry. Which made me wonder, had I not requested the booking confirmation would she have sent it to me.<br> Nevertheless, the worst part of this experience was that the name on the booking information was incorrect, even through I confirmed the names of the traveling parties both telephonically and via the booking form I completed. This was the first thing I spotted on the voucher. How did the agent not see the mistake?? She had one job!<br> I notified Kerry on Thursday evening to rectify and she confirmed on Friday morning that the booking details have been corrected, which was not the case when we tried to check in. The error caused problems and confusion at the hotel.<br> This was the first time I used the eBucks Travel desk and definitely my last.