1 reviews | Active since Nov 2015
Bonginkosi Buthelezi - ONE BAD APPLE MAKES THE WHOLE BUNCH ROTTEN.
<p>I was debited an amount off my FNB bank accouint for a personal loan which i am not aware of, this debit was done by Bonginkosi Buthelezi. The fisrt FNB consultant I spoke to advised me that Bonginkosi put a manual debit on my acconut and the reason behind the debit is that he could not get a hold of me telephonically to discuss this debit. Apparently i was in arrears with the personal loan I do have with FNB which was debited correctly as per the agreement i signed for the past 2 months. No one made contact with me in any form (email, sms, phone call, face to face) to tell me I am in arrears on my personal loan. From my bank records, I see that the debits have gone off as agreed but today another one has gone off with no explanation. I called the call centre and was sent from pillar to post instead of the person responsible for all of this. i refuse to call FNB again because it is fruitless. I want Bonginkosi Buthelezi to resolve this immediatly. This is now strike 3 with FNB and I am ****en fed up. I am done giving you chances to redeem yourselves.</p> <p>Bonginkosi Buthelezi you have till close of business to resolve this.</p> <p>ONE BAD APPLE MAKES THE WHOLE BUNCH ROTTEN</p>
We apologise for the frustrating experience you've had and we'd appreciate the opportunity to turn this around with you. We've instructed our complaints team to liaise with the relevant departments to get some insight into the matter and how best to resolve this as quickly as possible.
They'll be in touch with you to assist as soon as they've received the necessary feedback
The reference for your complaint is 938565
Kind regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
We apologise for the frustrating experience you've had and we'd appreciate the opportunity to turn this around with you. We've instructed our complaints team to liaise with the relevant departments to get some insight into the matter and how best to resolve this as quickly as possible.
They'll be in touch with you to assist as soon as they've received the necessary feedback
The reference for your complaint is 938565
Kind regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
