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rethabile.kikine rethabile.kikine

1 reviews | Active since May 2016

24 May 2016, 10:16

Bond switch declined on incorrect data captured by FNB consultant - ***

<p>I send all required docs to apply for a bond switch, from one bank to FNB, to my suprise the bond was declined, reason being i cannot afford the required bond, or anything below that. When i check what they captued on my income and expenditute, the info was all incorrect. They did not bother to call me to get clarification on anything.</p> <p> </p> <p>I asked for clarification, still awaiting the response.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply24 May 2016, 11:15
Official

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 927665

Regards Complaints Resolution

Melinda Duvenhage

Email address: *** Tel number: *** (option one)