1 reviews | Active since Mar 2009
Bond Repayment Incorrect
I exited debt review and a clearance certificate was issued on 2 Apr 2015. The amended National Credit Act proclaimed on 13 March 2015 state that I can exit debt review meaning that a clearance certificate is issued and the court order remains in place with the court order repayments. Previously the debt review needed to be cancelled and the court order rescinded with the old agreements commencing. <br> <br> After struggling for weeks to get my clearance certificate app**** and risks on my bond removed. I've app**** for my flexi facility on my bond and this was approved on 12/05/2015 after I was asked to sign a debit order. The approval was confirmed with my fianc?.<br> <br> FNB emailed me on 12/05/2015 stating that my bond has reverted back to the old agreement of R6129.44 pm and not R4600 pm as per my court order. I informed FNB and they said that I cancelled debt review and the old agreement is now in force. <br> <br> I logged into the banking at 20:50 on 13/05/2015 and found that the flexi facility is not loaded correctly and I believe I was misled in signing a debit order so they can change it to their wishes and that I need to agree to the old agreement before the flexi facility will be fixed
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 683299.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 683299.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
