Bond payment relief And terrible service from private banker

To whom it may concern Bond Account number : *** I as a private banker of fnb am extremely disappointed with the service that I have received from the consultant assigned to me. Mr Njabulo Meyiwa I pay a premium for this service and amongst the many benefits to this FNB are failing hopelessly in providing the very 1st benefit that states I may have a go 2 person 1 point of contact. This is a lie.

I have been applying for a bond payment relief via my private banker received the documents from him completed them and had it sent with all the relevant information, My private banker forwarded this on to Andrew Hughes who acknowledged the email and notified me he will get back to me. My private banker Njabulo Meyiwa nor Andrew Hughes nor anyone from FNB has contacted me since then to give me any feedback regarding my request or progress on this, I had to follow up and now am being told it’s been closed because of incomplete docs. No one at FNB communicated this not even my so called private banker. When was I going to be notified of this had I not taken the initiative to follow up on what’s happening due to the number of days it has been taking for me to receive a response. So why pay for a service that is non existent. I’m also beginning to believe that the payment relief FNB offers is non existent make belief. I expect this to be resolved as a matter of urgency or I will be closing all my accounts which includes my Cheque account, credit card, bond and vehicle and moving to a more efficient trustworthy service delivery bank. And expect a refund for the premium being paid as FNB has failed to honor the very 1st line of your private banker benefits