Bond Cover Policy Session - Getting the Absolute Runaround

I am not a happy customer at the moment. I got a bond grant from FNB, but their bond cover insurance was ridiculous, so I decided to go to my financial institution of choice, and got bond cover for WAY better.

This is now the THIRD time FNB has rejected my Bond Cover cession, as apparently I now need 12 retrenchment cover as well. My financial adviser ceeds policies to FNB ALL THE time, and according to him, this is the first he has ever heard of such a requirement, and it is one he cannot comply with.

Question: Why do the other policies all get cession grants if it is something that my financial adviser cannot assist with?

GET BACK TO ME ASAP! FNB IS HOLDING EVERYTHING UP!!!!