Bogus Fee Charges

I Have a FNB Gold Business Account Normally there is never an Issue but on the 7th of Oct 2017 i want to pay a supplier for a small job from the account only to Find out i have been Charged a Excess Fee of R1085.00 on 7 Transactions when these transactions where done (Toll Fees) there was More than enough Avalible Funds for it to be paid but now because the Toll Gate only Banks all Transaction only Once a week i was Charged this insane fee the total of all the Toll Fees Combined Was just over R280.00 !!

So now you tell me that it is Fine to Charge me 385% More in Fees than the orginal amount for something that is not under my Control i then on the 7th Contacted FNB Business Desk and was told that a Query will be logged at the Refunds department after having to explain the situation countless times to the Consultant given the normal response of this will take between 24 and 48 Hours to resolve on Tuesday the 10th of October nothing had been done about this Insanity and i Called again only to be told that the Useless Consultant had never Logged the Query ..? And then being told by the new Consultant that it is a Fee that they Charge as i Constantly Repeated that this was not my Fault but the Bank that asks "How can we Help you" told me that its now my Problem and they cannot do anything about this. I Simply put the phone down and called again after Checking the Fee Breakdown on the FNB Webpage and Under my Option 1 there is nowhere stated that this Ridiculous R155 Excess Fee applies it is only under the Pay as you Use Option after explaining this to the Consultant "Marlene" I was told once again this Query will be logged and the normal ******* of 24 to 48 Hours turn around Time ... So then i Call back On the 12th of October 2017 @ 16:15 and when i ask for a Follow up on this ******* the Consultant Places me on Hold 5 Times for more than 30 mins in Total looking at this and contacting The Refunds Department only to be Told that The only Person who can tell me what my Outcome is , is "Marlene" who very conveniantly is not at the Office today so Now we Will hit Day 6 Tommorow 144 Hours Later and still I as a Paying FNB Client do not have a Response to all this ******* .. This is Honestly The Worst Service that has Ever Been given to me by FNB

FNB i now ask you why should People even Consider you as a Bank when Clearly all that is Done here is Ripping your Customers who are trying to Create a life for themselves a New one absolutely Horrible, Pathetic Service