Bogus contract deals

I cannot begin to describe how bitterly disappointed I am that I ever moved my account to your bank, or why I took the call and accepted the contract deal that was sold to me. Because of FNB, I have been calling and swearing at Vodacom employees for an error that they didn't even commit, nor will they be able to fix. I have only had good things to say about FNB until I found out the lengths you go to In order to cover up your mistakes instead of just owning up. I better start checking my bank statement with a fine toothcomb because I clearly cannot trust you. Cancel the bogus contract you offered me and reverse my funds before this goes any further. While you at it, send me all call recordings relating to the sale because I intend on taking this to the Ombudsman.