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gerard H

1 reviews | Active since Mar 2009

01 Aug 2017, 15:43

BOB card cancellation SMS

<p>I received an SMS saying that my BOB card would be cancelled end of month and that I must use my debit card in future. My BOB card was ****** in 2015 and I reported it. It should have been cancelled together with the temporary card issued until I was issued with a Gold Cheque Visa card which I currently use. The SMS is incorrect. I had to wasye time and money contacting your call centre to verify this.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply01 Aug 2017, 16:22
Official

Good Day

I have logged a formal complaint on your behalf. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Complaints Resolution

Daffnie Govender

Tel number: ***