LJ
Lusanda J
1 reviews | Active since Jul 2015
15 Feb 2024, 13:02
Blurred communication
So my card is being changed because I do not have a credit facility attached to the Fusion Premier account. This was communicated via the FNB app Just for you notifications. There was no notification or communication referencing the pro-rata bank charges that would be levied on my account. This is not TCF nor proper etiquette. There’s no money for pro-rata charges that are a huge inconvenience. I want those bank charges reversed and proper email communication. At this point it is not even clear if my bank charges have been increased or changed.
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Replies (2)LJ
Lusanda J's updateReviewer Update
18 Feb 2024, 08:10Zero contact two new cards were ordered!!! So which card is arriving with the courier tomorrow??? Clearly this is why I have been billed a monthly account fee twice in a space of 3 days.
You don’t have the customers best interest at heart. Duplicating card orders initiated by yourselves and messing it up!! Fix it
You don’t have the customers best interest at heart. Duplicating card orders initiated by yourselves and messing it up!! Fix it
LJ
Lusanda J's update18 Feb 2024, 08:10
Reviewer Update
Zero contact two new cards were ordered!!! So which card is arriving with the courier tomorrow??? Clearly this is why I have been billed a monthly account fee twice in a space of 3 days.
You don’t have the customers best interest at heart. Duplicating card orders initiated by yourselves and messing it up!! Fix it
You don’t have the customers best interest at heart. Duplicating card orders initiated by yourselves and messing it up!! Fix it
LJ
Lusanda J's updateReviewer Update
20 Feb 2024, 08:211st card was delivered in the morning followed by another call for 2nd cards delivery. I normally advocate for everyone to bank with FNB but this time!!! You’ve failed to resolve this nor make actual contact.
LJ
Lusanda J's update20 Feb 2024, 08:21
Reviewer Update
1st card was delivered in the morning followed by another call for 2nd cards delivery. I normally advocate for everyone to bank with FNB but this time!!! You’ve failed to resolve this nor make actual contact.