Blown away by great service at FNB - EBucks rewards

Item: FNB (First National Bank)
Rating: 5
Author: shaun S

<p>Just got a call from Nishan Archari, who has gone out of his way to help my out of a boo boo that I made. Essentially I bought e-bucks vitrual vouchers as a gift and sent it to the wrong phone number. I called the call center this morning to see if they could reverse it. Understandably I do agree and I am not shocked if this is not possible. </p>

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Replies (2)

shaun S's updateReviewer Update

19 Jul 2016, 13:04

Looks like this site was so eager to post my review it could not wait ... Anyway he calls me back to say that he was worried about this the entire day. He spoke to his senior managment, went to the logistics department and made it possible to reverse this. Out standing this is a good man !!

Thanks so much :-)

shaun S's update19 Jul 2016, 13:04

Reviewer Update

Thanks so much :-)

FNB (First National Bank)'s replyOfficial

19 Jul 2016, 13:21

I've received your compliment that you logged. Thank you so much for taking the time to compliment our staff members. I will be sure to pass on your thanks and comments to management remember We value you as our client and would like to thank you for banking with us at First National Bank . We endeavour to assist you with any requirements you may have in the future.

Ref 966091 .

Best Regards,
Complaints Resolution
Daffnie Govender
Email address: **********

Tel number: ********** (option one)

FNB (First National Bank)'s reply19 Jul 2016, 13:21

Official

Ref 966091 .

Best Regards,
Complaints Resolution
Daffnie Govender
Email address: **********

Tel number: ********** (option one)