1 reviews | Active since Jun 2016

31 Jul 2018, 14:21

****** *******S

Im sooooo ****ed right now!!!!!

Im now being told that a purchase I made of less that R20... was not catered for, and therefore I get charged R150!!!!!

***!!!!! R150 for a R12 debit transaction????? What kind of ridiculous nonsense is that?????

First of all…I always check the balance on my bank accounts before I use any of my bank cards (usually on cellphone banking). I would NEVER use my card if there’s no enough money in my account because it would obviously decline. And now I get told that the balance I see on my account is not a true reflection….Im told about Ledger balances. What nonsense is that coz when I check my account on cellphone banking I only see one balance there????? Im closing all my accounts…****** ******* nxaaaaaa!!!!!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply31 Jul 2018, 14:52
Official

Good Day Nthabiseng Nathane ,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***