1 reviews | Active since Mar 2011
****** FNB call centre again!
Apart from Telkom's worst call centre service, FNB is right there next to them. I don't get it with all your so called innovations how can you have such terrible ill mannered call centre agents???
On the 29-03-2019 08:15 Called in, get authenticated then your agent tells me that she can't help me I must call later because your system is down since yesterday but general enquiries can help me why did you authenticate me in the first place if you have no system to help me with? 08:28 Called general enquiries they put me through to Authentication 08:29 Got transferred back to some clueless mongrel who hung up the phone me
08:34 Call in again No answer for 10 minutes
I want ****** answers on why they hell I am experiencing such terrible service?? ALL I WANT IS TO REVERSE A FRIGGING ********** DEBIT ORDER!!!
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
*** (option one)