Blood suckers

I'm really getting tired of writing review after review after review about this bank really. FNB has allowed another ********** transaction on my account which is disguised as a bank charge. I have asked them to reverse it by they instruct me to go into my app stop the transaction which will cost me 5 to 15 rands. Wherelse in the past they were would identify these transactions and then reverse them. On top of that I'm dealing with lady via their useless secure chat by the name of busisiwe who refuses to ask her manager to give me a call regarding the matter. They are just happy to make more money of us the charge is for R8.50. I stop that for R15 and I'm still left with an account that in access. Where's the sense in that. They are just a bunch of blood suckers really.