Blok on account

Very bad experience with FNB. Open an account about 3 years ago on line were they require proof of residence and copy of ID which I gave upon receiving my card thinking all is fine and in order. In mean while I also app**** for a credit card and no body adviced that thy require that from me. Did not received any confirmation that my account will be blocked on my debit card. O 25th I see that my salary was paid in but not reflecting. Went to the branch require all this info from me to unblock my account. I run around trying to solve this as we are busy moving. Went back and they are off line. All my debit orders are going off on the 26 and account still blocked. They could have let me know at least that they require all this from me. Know I'm paying all penalties for my debit orders not going off in time I will not pay for this and they will have to Wright this back to me. After all these years they just block my account just before I have to apply for a new card in 8 months time. I can not understand after all te new accounts I open nobody could just tell me that they still require this from me. I very disappointed in fnb as I was a very proud fnb costemer. ...