BLOCKS ACCOUNT NO WARNING
Cannot transfer funds between accounts, phone the call center. Am told i owe them documents, sorry they cant help. FIRST i hear of it. Get transferred to some business department, lady says sorry, she can't help me. Transfers me back to the credit card department - WHO I ALREADY KNOW CANNOT HELP.
And having to hold on 20 minutes for this fruitless pillar to post did wonders for my temperament.
Does FNB not value their clients at all?? This is the 2nd very distasteful experience in the space of a month, and not making me feel very positive of my choice of bank - not for personal or our business!!!
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)