Blocking of account! Pathetic FNB

What a pathetic lot you are. You send us a request for our FICA documents. After receiving it you send us an email confirming that everything is aligned. See below

Dear Mr ***** and Mrs ****** Thank you for the documents. We updated your records accordingly, your account is now aligned with the FICA requirements Regards FNB Home Loan KYC Team | Asset Finance | Retail Banking 1 Enterprise Road Fairland 2195 | Tel: *** E-mail: *** | Web: www.fnb.co.za | Mobile: www.fnb.mobi

Just to block our account. How pathetic can you be?