Blocking funds

I am deeply appalled to discover that my Money Maximizer account has been blocked without my knowledge or consent. This is particularly distressing as the funds in question stem from my late husband’s death benefit and pension payout, which I received last year.

At no point was I informed of a block on the account or the reasons behind it. It is even more concerning that the funds being restricted clearly originate from a legitimate pension payout, as evident in the transaction details provided I find this action unacceptable and request an immediate explanation and resolution. at this stage i also feel like closing this account, as I no longer want to bank with FNB under these circumstances.

I await your urgent response and steps to rectify this matter