1 reviews | Active since Jul 2016

14 Jul 2016, 11:26

Blocking Credit Card for Paying on Statement Date

<p>My credit card has been blocked for paying my account on the 25th of June, which was the date that the statement was issued. Due date according to my online banking being the 27th of July. I spoke to at least 7 people yesterday and not one of my (personal/premier bankers) call agents could assist. It would appear that if you pay on the day your statement issue that would make you a terrible customer and your account must therefore be blocked, even if you pay over double what was required. Excuse the sarcasm but I've had it with FNB, treating old clients like *********.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply14 Jul 2016, 11:39
Official

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 962660.

Regards

Complaints Resolution

Daffnie Govender

Email address: **********

Tel number: 087 ********** (option one)