1 reviews | Active since Nov 2015
Blocking accounts without consulting me, for FICA documents
FNB blocked my bank account without letting me know that it was blocked or why it was blocked, My card declined after I had already ordered food. I was told nothing can be done because it's blocked and I must use another card. What is the point of 24-hour bankers at your service if they cannot provide a service.
The reason for the account being blocked is they need new FICA documents, I cannot do this before using the card as I had already ordered the food.
I do not believe people should be treated in this fashion.
I have requested to close all of my accounts and the response was "I will lodge a complaint"
Hello KingPhilz8 ,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Hello KingPhilz8 ,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)