BLOCKING ACCOUNT WITHOUT NOTICE

I have been with FNB for 1.5 months now. Today, when trying to use my card to pay for a purchase, I received the message: \Chip declined\". I tried doing a payment online, I received the following message: \"The transaction is not permitted on one of the specified accounts\".<br> <br> I phoned FNB, being on the phone for 19 minutes (which I need to pay for), being transferred back and forth. Eventually it was confirmed that my account has been blocked since my residential address could not be verified. The proof of address was provided to the courier when my FNB Cheque card was delivered, but they could not verify my proof address with this specific copy.<br> <br> No one informed me from FNB - No call, No sms, No notice, No request. JUST MY ACCOUNT BEING BLOCKED. This is really unacceptable. I moved to FNB to receive better service, but I am not satisfied so far.<br> <br> I forwarded the documents they have (now) requested, hopefully I will get access to my money real soon.<br> <br> But now I wondered, what would have happened if I filled my car with petrol, and were unable to pay?? And why do I have to pay for 19 minutes airtime, just because someone at FNB could not done their work properly??"