Block/freeze

It's December the 13th still no assistance had a ********** birthday on the 10th had to cancel my plans because my profile is blocked. Called card *****, spoke to Zwelakhe he promised to get back to me on Friday the 10th haven't had a word from him. I set on the fone for a hour this morning until my supervisor advised me to visit the branch again. I'm at the mainstreet branch now its been half an hour and the ***** card department is not picking their fones up. I never expected such below everage treatment from FNB. I am the one who reported ***** on my credit card but now I'm treated like a ********. I can't access my money, how should I live