Blocked stokvel/Business account

Hello, I am extremely frustrated .We have a stokvel account with FNB from 2012. I have a group of ladies that deposit money every month and we share it in January. This ladies rely on this money for schooling for their kids and travelling costs from their holiday destinations. We have been doing this every year since 2012. I received an email to submit FICA documents around March and i submitted them, in September i received another email to submit the documents i sent them again twice this time. I even phoned to confirm if FNB received them and i was told that all is in order (I have proof of my the emails i sent to FNB and FNB can search their phone records for the calls i made with regards to this issue). Every year of the 5th of December we place a 32 days notice to receive the money on the 5th or 6th of Jan. It is difficult to get two signatories to go t the branch for the notice, today we get to the branch , after waiting for 45 minutes we are told that our account is blocked because of pending FICA.

FNB please sort out the mess and inconvenience that you caused as soon as possible, there are families relying on this money and i made a promise to the ladies that they will get their money on time, they chose to save with FNB because i am a client and i recommended it to them.

I have sent the FICA documents 3 times and made calls to FNB and our stokvel account was blocked.This is unacceptable. sort it out.