1 reviews | Active since Feb 2017
Blocked Sim
<p>For no apprent reason, my FNB connect card was blocked for no reason. When I called to report it I was told I could do it online, which didn't work so the response was that they would unblock it within 24 hours. It's ridiculous that cards are just mistakenly blocked and the user is expected to wait 24 hours, to recifty a service provider error!</p>
Good day Mr. jakejohnstone
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Mr. jakejohnstone
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***