blocked online banking profile - Day 5

I haven't been able to log into online banking either on my phone or my laptop since 14 March ever since FNB did this personal and business profile merge thing. I have a few reference numbers: Rm*** and ***NF. 2 ladies from online banking have made contact with me, but unable to resolve the issue. This happened while I am overseas. I am now stranded without access to funds. This morning I was able to log into online banking briefly at around 4am SA time. When I tried again a few hours later, my profile was blocked again. Someone clearly knows what to do to unblock. Please can you unblock the account again. This is my livelihood you have ruined.

my current contact number is 0086 ***