LJ
Lorraine J

1 reviews | Active since Jun 2016

20 Jun 2016, 14:32

BLOCKED IMPORT PAYMENTS

<p>We as a company have been doing business with FNB for 5 years now.</p> <p>I have sent all related documentation to the Forex department and Compliance Docs ********** email with documentation that they need. And yet again after everything was finalised the department send me an email stating our account is blocked and that no relevant documentation was received.</p> <p>This is absolutely the worst service I have ever experience.</p> <p>Can the manager at this department please get the people that work there to do their job!!!</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply20 Jun 2016, 14:56
Official

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 944683.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ********** /> Tel number: ********** (option one)