Blocked Funds not released despite providing require documentation

On the 10th if November I received the following email

"We refer to the above amount(s) in the above mentioned Non -Resident account. In terms of the directives issued by the Exchange Control Department of the South African Reserve Bank all deposits to Non Resident Accounts must be scrutinized to ensure that the Credit falls within the ambit of the Exchange Control Rulings and where necessary, documentary evidence is produced in substantiation thereof. In view hereof, we shall be pleased to be furnished with details pertinent to the aforementioned deposits, together with the necessary documentation confirming the purpose and amount involved in order that we may regularize in terms of Exchange Control requirements.

We thank you for your assistance in this regard, and please do not hesitate to contact us should you have any enquiries.

Regards" Shirley Legwathe I Immediately rep**** that the funds were from the sale of my motor cycle. I then rep**** copying the agreement with the finance company that was funding the same for my buyer.

I received no reponse from my replies and the funds are still blocked. When I tried to call the number supp**** it did not connect with the bank.