Blocked funds

Once again, I find myself addressing the issue of my blocked funds by FNB. The lack of response after submitting the requested documentation is highly frustrating. If my account was deemed unsuitable, why was I initially approved for its use? The funds in question are originating from the USA, not a South African company, and I have diligently provided all necessary proof. I urgently request the release of my funds.

My attempts to contact the helpline at *** have proven futile, with no one answering despite investing over 6 hours in calls. A visit to the Nicol Way FNB branch resulted in a three-hour wait on the phone. Such service is unacceptable. These are my funds, and it feels unjust to face obstacles for choosing your bank.

My frustration has reached a point where it is unfair for your staff to claim they have no solution. I am reattaching the required documents and implore you to expedite the release of my funds, as I have impending university fees for my daughter to settle.