Blocked FNB App

<p>I’ve been with FNB for almost a year now, and things have been great! I make exclusive use of the electronic banking channels, as such the app is central to my banking needs, today I tried logging in with a password I know by hart, only to be told that it’s incorrect, I continued to retry with the same password and kept getting the same message. Eventually I resolved to reset my password, only to be told that my details don’t match. Frustrated and confused I phoned the call center to get some clarity on the situation, the agent then proceeded to tell me that the app has been blocked. This is all good and well, frustrating yes, but at least I know that FNB has proper security. I proceeded to explain my situation, and was then informed that the ONLY way to unblock the app is to wait 48 hours. 48 hours?! For a person who uses the app for every transaction this is completely unacceptable! What’s worse is that I’m forced to use the app for at least one financial transaction a month to keep my ebucks rewards level – which I have yet to do this month. So now because FNB doesn’t have a way of unblocking the app when a client requests it I have to suffer and drop a level in ebucks. How is this a thing? Surly there must be a way to unblock the app for a user other than waiting 2 days? The app could also do with update messaging that actually tells the user what’s going on and doesn’t just give useless information about mismatching details.</p>