Blocked Family Trust Account

In Feb 2015 our Family Trust's bank account was blocked for FICA purposes - we were not notified.<br> We were sent a list of documents required by FNB which we immediately started sending to the designated person. Some documents took longer to produce, i.e. requesting a new Letter of Authority from the Master of the High Court and financial statements. We were continuously in contact with these FNB officials through e-mails, <br> Then a second person took over our case, and some documents had to be sent again, as they couldn't be found.<br> At long last all was done and the bank account was unfrozen in June 2015.<br> Only to be blocked again after 3 months. The reason being: A new person was on our case again, and was missing some documents!! I sent them AGAIN and inserted read receipts, delivery receipts, but my mails were not even looked at. We were informed that we had to send these missed documents to someone else ..... again. I resent the documents , with delivery and read receipts. Not read. NOTHING.<br> We have with great effort sent the required documents, and every time a new person works on our case, some documents cannot be found!<br> Like hitting a brick wall...