SC
Samantha C
1 reviews | Active since Oct 2019
04 Oct 2019, 14:47
Blocked e-wallet account
I have been calling FNB since Tuesday. It's Friday today and I still can't access my ewalllet account.
I was told to hold on the line for the next available supervisor to no avail they consultant just dropped the phone without advising me. Can I please have my e-wallet account unblocked!
Helpful (0)
Replies (2)0
Replies (2)
FNB (First National Bank)'s replyOfficial
04 Oct 2019, 16:08Good day Samantha Cyster,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply04 Oct 2019, 16:08
Official
Good day Samantha Cyster,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
SC
Samantha C's updateReviewer Update
19 Nov 2019, 11:01Good day
I have once again the same issue. Been waiting for over a week now for my account to be unblocked but still no reply from FNB. 24HRS is long gone, I need to have my account activated immediately.
This is upsetting and very annoying.
I have once again the same issue. Been waiting for over a week now for my account to be unblocked but still no reply from FNB. 24HRS is long gone, I need to have my account activated immediately.
This is upsetting and very annoying.
SC
Samantha C's update19 Nov 2019, 11:01
Reviewer Update
Good day
I have once again the same issue. Been waiting for over a week now for my account to be unblocked but still no reply from FNB. 24HRS is long gone, I need to have my account activated immediately.
This is upsetting and very annoying.
I have once again the same issue. Been waiting for over a week now for my account to be unblocked but still no reply from FNB. 24HRS is long gone, I need to have my account activated immediately.
This is upsetting and very annoying.