BS
Beth S
1 reviews | Active since Aug 2012
21 Nov 2018, 14:57
Blocked credit card - cannot get assistance to unblock from Credit Card or ***** Division.
First National Bank have decided to block my credit card without checking with me first. I am overseas so this means I have no spending power currently. I have spent the past three hours and over 50 MINUTES on the phone, spoken to a minimum of 9 different people and this has still not been resolved. The ***** division is an absolute joke.
I have also emailed for URGENT assistance. So a fortune spent on international calls and NOTHING !!! FNB you are beyond pathetic !!!!
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FNB (First National Bank)'s replyOfficial
21 Nov 2018, 15:54Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply21 Nov 2018, 15:54
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)