Blocked Business Account - Poor Service and Communication

Good Morning Everyone.

I logged a complaint against FNB a few weeks ago regarding my block business account. I was having troubles getting ahold of the investigator in charge of the case, after complaint on this site, I then received an email stating reasons why my account is blocked and they then requested me to submit supporting documents. I was happy thinking that finally my case would be resolved soon. Unfortunately this hasn’t been the case. It’s been almost 2 weeks since I submitted the required documents and the investigator and her team have not bothered to call or email me regarding the progress of this case. I am still sitting here with a blocked account and cannot access funds. This is really frustrating because I have done what was requested on my end. Why is my account still blocked ? The account holder that sent me money after buying goods from me has no problems whatsoever with their account. So this makes no sense to me. I need to know why exactly FNB blocked my account and why it still hasn’t been open. How do they expect people to feed ? This is unacceptable and cruel. I have been calling the ***** department everyday and still cannot get ahold of the investigator nor her manager, all of a sudden I am told she is on leave. I mean why didn’t they communicate this with the client ? So are we now expected to sit and wait for her to get back on leave ? Her manager is not helpful at all because her phone is also not going through. I AM TIRED OF THIS RUN AROUND. May they kindly unblock my account. Thank you.