1 reviews | Active since Sept 2023
blocked accounts, worst service ever!
I received funds from outside the country on my Standard bank account and transfered some of it to my partners fnb account and my cousins business account.. Later that week standard bank flagged my account on suspicion of *****, as part of the investigation process they alert other banks that received a portion of these funds.
FNB chief risk officer (Sthembiso Mhlambi ) calls my partner and my cousin to find out what was the reason for receipt of these funds, then tells them all is well and that they(as FNB) will wait to receive communication from standard banking after standard bank finishes talking to the bank abroad.
Few weeks later standard bank resolves my issue and sends communication to fnb, now fnb wont open these accounts and rather say that they will terminate these profiles. we have asked for refund on alternative bank accounts and untill today(2 weeks later) have not received our monies and he(sthembiso) won't reply to any email sent to him for follow up.
To add salt to injury i explained to the lady that this case has been dragging for too long even though they have received all the evidence to clear us, she said it can even take up to six months or even years....the guys at FNB have poor customer service!!!
To add salt to injury i explained to the lady that this case has been dragging for too long even though they have received all the evidence to clear us, she said it can even take up to six months or even years....the guys at FNB have poor customer service!!!