Blocked Accounts - FICA

I see FNB blocked a lot of accounts today. Same thing happened to me. Standing in the shops and my cards are not working. Only at that point I received a message that my FICA is outstanding. I've been to the bank to update it twice before. I see they did manage to get my cellphone number correct but nothing else. Just like the other people you can't reach anyone at the call centres. I finally reached someone on the private chat. All that the consultant had to say is that it obviously didn't work when I had my FICA done and I have to go again to do it! Not a apology for inconvenience...nothing! Very disappointing and unprofessional FNB. If you messed up, own up to it! How can we help you? Load of *******! With Covid-19 you also didn't want to help. Thanks to FNB for embarrassing your customers. Thank you that we were not informed. But you quite quick to take our money.