Blocked Accounts

Good day. I opened a business and a personal account with FNB and a gentleman by the name of Owen called me advising me that my accounts are blocked as I need a clearance certificate from nedbank. I obtained that certificate and send it through to the ***** department so that my accounts can be active and I can start transacting as my business is now at a stand still and I'm losing revenue due to this. I currently have an international Client which I need 2 supply but I'm unable 2 as my Client needs to make a deposit which I can't access. I am losing money and clients due 2 my accounts being placed on hold because of a clearance letter which I already submitted. Could someone please assist me ASAP with this matter.

Kind regards Ameena Sirkhoth