Blocked account without notifying

Item: FNB (First National Bank)
Rating: 2
Author: Prasad G

Hi,<br> <br> I got account with FNB for quite a long time, when I was on travel they blocked my account for KYC without prior notice. None of my cards are working. After trying to swipe I noticed that Account is in block then I waked into the branch at St Lucia the lady denied to take soft copy of the address proof and asked me to email to [Email Removed] even though I told her I am out on travel. <br> <br> FNB is charging huge charges when compared to other banks and giving worst service ever.....

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Replies (1)

FNB (First National Bank)'s replyOfficial

22 Feb 2016, 08:41

Hello pganta,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 873263.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)

FNB (First National Bank)'s reply22 Feb 2016, 08:41

Official