BLOCKED ACCOUNT DURING COVID.
Blocked Account!
It’s incredulous that FNB has blocked my business account. I cannot believe this was done in the climate that the whole world is facing.
You guys blocked my account because a couple of clients wrote to you and instead of reaching out to me via email or phone you went ahead and blocked: A Business Account. It’s made to receive payments from clients.
I understand FNB has nothing but positivie reviews from everyone and we don’t. However since my business is not new to banking on FNB I thought you would provide me with the courtesy of information to assist unhappy clients instead of going out of your way to block my account.
We just had a complete lockdown and all business, maybe excluding FNB, have have smaller staff compliments and have had to explain the delay to clients; however the fact that you guys went and blocked my account tells me that; either you guys don’t have any issues or you just don’t have any respect or care for my business and the high fees you charge me month after month.
Yes: we have unhappy clients because we’re an import business and imports have been affected largely during these times. Furthermore; the government has gone out of its way to plan for small business since this entire issue affects us the most. But FNB decided to block my account.
Please note; even during these difficult times, for every unhappy client that has contacted you we have 20 clients that are extremely happy with not the service and the product they have received. I sincerely hope I am the only business that has been done to during this time because while trying to keep surviving we don’t plan to also have conflicts with the people that are supposed to be custodians of our funds. Had I been contacted via messenger phone or mail; since you have my information; I would have made it clear what the issue was and had worked to have the matter resolved.
Your failure towards myself as a person and myself as a business is unjustifiable. Especially during these difficult times. We have don’t nothing but have compassions and understand for all people and businesses; including FNB whom have not returned any calls or emails during this time. We have received assistance and information from all our other banking partners except for you guys. It’s truly heartbreaking and like myself I am certain I am but one client amongst many who has an issue with you. However the fact that you guys have not cared about our situation is totally incredible.