Blocked account despite compliance

Despite submitting all the relevant FICA (KYC) documentation on time, and being a loyal customer since 2012, FNB blocked my account for over two weeks.

This happened right before my wedding.

The customer service at the Trigger Events and EDD consumer team was absolutely abysmal. No internal communication whatsoever.

I am also facing numerous penalties and haven't received a response from the bank as to why this is being passed on to the customer.

I am still not over the shock of how much inconvenience this caused in my life. I used to love my bank...