BLOCKED ACCOUNT

My standard bank account has been blocked for 11 days now due to a block that came from my partner's FNB business account. His FNB business account has since been cleared and unblocked. I have contacted standard bank multiple times and I was told that FNB should be the one to send communication to standard bank that the account in question has been cleared. The investigator on my partners account is Hlamulo Baloyi and she has since not responded to all communication sent to her. I cannot being to describe how inconvenient this has been to my family and I. very poor service from FnB