Blocked access to accounts and funds and no answers.

My bank was blocked due to suspicious funds I have received from money I have borrowed to a.friend, the return payment I received was friends that he received from a suspicious source, I have submitted all my paperwork and spend days without electricity during an exam term as single mom, my emails weren't answer and took me to lose my cool and dignity in FNB to get any proper assistance. Needless to say in the process my OTT wallet was blocked which has my backup funds in it, I only realised I can't access it 3 days ago as I need those funds to secure my move. I have been on the phone with them for 3 days now, no definite answer no feedback. Utterly unhelpful, I would like to post my correspondence here as I have taken screen shots of everything. I have spend hours on the secure chat within the app as all these phone calls are costly (please hold while we direct you to the right department). I have been cut off due to running out of airtime minutes ample off times, it has been really stressful and a very unhelpful experience, it's really feels like they can't be in the slightest bothered about customer care, I have a home loan with them and have been part of FNB since my parents opened my first bank account as a child. I will be looking into finding myself a better bank where there is better communication, follow ups and assistance as soon as my house has sold. I am a very unsatisfied customer, FNB is not the quality bank it used to be.