NP
Nandipha P
1 reviews | Active since Dec 2021
09 Dec 2021, 18:08
Block
I reported ********** activities on my credit card in October, no calls nothing from Fnb.card was blocked and received a new one, fast forward to today I realise I can't transact on both my cheque and credit card. Visit a branch they call ***** department, call center there says she can't do anything about the block. Branch cannot assist either so how an I supposed to get my money
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Replies (5)
FNB (First National Bank)'s replyOfficial
10 Dec 2021, 09:47Good day Ms. Nandipha Phendu
Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused.
Kindly be advised that your comments have been escalated to the relevant manager to address this matter urgently.
Complaint ***
Regards,
Hello Peter Complaints Team
Email address: ***
Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused.
Kindly be advised that your comments have been escalated to the relevant manager to address this matter urgently.
Complaint ***
Regards,
Hello Peter Complaints Team
Email address: ***
Best regards,
FNB (First National Bank)'s reply10 Dec 2021, 09:47
Official
Good day Ms. Nandipha Phendu
Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused.
Kindly be advised that your comments have been escalated to the relevant manager to address this matter urgently.
Complaint ***
Regards,
Hello Peter Complaints Team
Email address: ***
Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused.
Kindly be advised that your comments have been escalated to the relevant manager to address this matter urgently.
Complaint ***
Regards,
Hello Peter Complaints Team
Email address: ***
Best regards,
NP
Nandipha P's updateReviewer Update
13 Dec 2021, 11:58It December the 13th still no assistance had a ********** birthday on the 10th had to cancel my plans because my profile is blocked. Called card *****, spoke to Zwelakhe he promised to get back to me on Friday the 10th haven't had a word from him. I set on the fone for a hour this morning until my supervisor advised me to visit the branch again. I'm at the mainstreet branch now its been half an hour and the ***** card department is not picking their fones up. I never expected such below everage treatment from FNB. I am the one who reported ***** on my credit card but now I'm treated like a ********. I can't access my money, how should I live
NP
Nandipha P's update13 Dec 2021, 11:58
Reviewer Update
It December the 13th still no assistance had a ********** birthday on the 10th had to cancel my plans because my profile is blocked. Called card *****, spoke to Zwelakhe he promised to get back to me on Friday the 10th haven't had a word from him. I set on the fone for a hour this morning until my supervisor advised me to visit the branch again. I'm at the mainstreet branch now its been half an hour and the ***** card department is not picking their fones up. I never expected such below everage treatment from FNB. I am the one who reported ***** on my credit card but now I'm treated like a ********. I can't access my money, how should I live
NP
Nandipha P's updateReviewer Update
13 Dec 2021, 12:24So again I should wait for 24-48 hours. I cannot I'm sorry. Can this be sorted out today as I took a half day off at work. I am currently at the mainstreet branch in Johannesburg
NP
Nandipha P's update13 Dec 2021, 12:24
Reviewer Update
So again I should wait for 24-48 hours. I cannot I'm sorry. Can this be sorted out today as I took a half day off at work. I am currently at the mainstreet branch in Johannesburg
NP
Nandipha P's updateReviewer Update
13 Dec 2021, 12:39So should be leave the branch?
NP
Nandipha P's update13 Dec 2021, 12:39
Reviewer Update
So should be leave the branch?
NP
Nandipha P's updateReviewer Update
14 Dec 2021, 09:00I spoke to Martin 5 minutes ago again there's nothing that he can do I'm told. I have to wait for Corne Palmer the investigating officer to contact me... Really??????? It's been 7days since I started this query at what lengths should I go to
NP
Nandipha P's update14 Dec 2021, 09:00
Reviewer Update
I spoke to Martin 5 minutes ago again there's nothing that he can do I'm told. I have to wait for Corne Palmer the investigating officer to contact me... Really??????? It's been 7days since I started this query at what lengths should I go to