RB
Rudi B

1 reviews | Active since Jul 2019

02 Jul 2019, 13:30

Blatent theft

On 02/07/2019 I had to made a cash deposit at FNB Naboomspruit/Mookghopong of R1135 and R1560. I was told at the empty teller inside the bank that FNB does not takr cash deposits under R20000 and that I had to make a ATM deposit. I hace no problem to make the R1560 at the ATM and the R1135 at the teller. I was told by the lady that i had to make the deposits outside the bank as the ATM inside was broken. I had to stand outside in a que for around 45-55 minutes. as there is only one ATM that can take deposits outside the branch. My problem is that its not a rounded amount amount on R1135. If I pay R1130 the parcel will not be sent, it I pay R1140 they will not refund me the difference. I don'r run a charity business. after I made the deposits I went to complain to the manager about this she stared at be in disbelief that I made a stink over R5. It's my hard earned money not hers or FNB's. She said its new policies. Does FNB even regard debtors and creditors on payments like these? It will become a nightmare at account departments. The ATM outside is not even properly wheelchair friendly. The angle of the ramp is too high. The ATM's are out of order alot and the technicians takes forever to service them. You get your banking fees for cash deposits don't you? Your policies does not help the people/clients. FNB... How can we **** your wallet?

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply02 Jul 2019, 15:11
Official
Good day Rudi Bothma, 

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF. 

Regards,
Hello Peter Complaints Team

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