Blatantly poor service

I had a bad experience with FNB since October last year as they still cannot get their internal administration correct as well as their communication. I tried to access my online banking profile and low and behold I cannot see my account. Upon raising a complaint I have been informed that my account has been inactive, and have been also asked whether I have been informed about it, which is a big NO. Thus the question form my side is that the money I have transferred from a different bank is going to moved to a suspense account, etc. My profiles, everything took up 8 hours of my time last year to get this set up and fixed, only to run into issues again, Zanele Mahlaba from FNB did try to help me, and they are always very helpful, but they are also dependent on other departments within FNB that normally break the chain of confidence. She did however try and promise to escalate it, but knowing FNB, it will disappear in the big black ether of the universe. If all other departments can get a Zanele Mahlaba