TM
Thandiwe M

1 reviews | Active since Jan 2016

30 Jan 2018, 09:53

Blatant ***** on my account and FNB not doing anything about it

Its getting tiring complaining about the same issue with you guys. ******* debits from unapproved debit orders, the complete order forms only for the same issue to occur every month. I have a contract with FNB and that also means entrusting them with my money and to work for my best interest when it comes to my money. Why is it FNB is allowing people to debit my account without proper procedure and check. There have been ****s that involve telemarketers and the issue of ******* debits however this has not made FNB to be more vigilant.

Now there is proof that I have gave consent to such debits and that is a blatant lie and not true!!!!! I asked for the phone recordings to be sent to me and all of a suddent they cannot be sent and I must go to an FNB branch, what bull**** it that?

I am taking this matter to the Ombudsman for Banking Services...I am tired of ur ****!! Its s absolute BULL****!!!!!!!!

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply30 Jan 2018, 10:29
Official

Good Day,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.

Complaint reference number ***NF was issued for your complaint.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)

TM
Thandiwe M's update30 Jan 2018, 10:32
Reviewer Update
It doesnt matter...I am closing the account. I will take my business elsewhere but I am still taking the matter to the ombudsman