Blatant error bordering on ********** action(s)

Item: FNB (First National Bank)
Rating: 2
Author: MICHAEL S

While abroad in Malawi and attempting to settle a luncheon for $32, my credit card was declined for whatever reason resulting in me settling the said account in cash. I was therefore furious to see that, despite the transaction being declineda and allegedly cancelled (I luckily kept the related slip as proof of same), my account was debited for the full amount being R461.35

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Replies (1)

FNB (First National Bank)'s replyOfficial

17 Nov 2015, 09:06

Hello michael324,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 813231.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)

FNB (First National Bank)'s reply17 Nov 2015, 09:06

Official