1 reviews | Active since Sept 2014
Blank email replies
I have inquired about some transactions on my eBucks account over the past two months, via the premier banking team yesterday (19/09/2017).
I received an email in response, a blank email.
I made the sender aware that he has sent a blank email.
To which the same person has rep**** again today (20/09/2017)... with another blank email.
Incompetence.
(Pictures attached)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)