Blakes & Associates demanding payment on an already settled FNB account.

I had a credit card with FNB and the matter was handed over to GLA. In May 2022 I requested a settlement balance which was granted, I paid the full and final settlement and received a paid-up letter from GLA. In June 2022 I received a text message from Blakes & Associates telling me that FNB has handed the matter over to Blakes & Associates and that I have to pay the account again.

I contacted Blakes and was told to forward the paid-up letter which I did and was told that I will received feedback last Friday (01/07/2022) to which I didn't. On 04/07/2022 another Blakes call centre agent contacted me demanding payment on the same that I had settled a month before.

Prior to the sms advising of the account, I made contact with FNB requesting them to remove the paid-up account from my banking profile to which i was told that despite the account been settled, they cannot remove the account from my banking profile for the purpose of record keeping (which didn't make sense at all).

All supplementary documentation was sent to both Blakes 7 Associates as well as FNB to attend to the matter but there is still neither feedback or a resolution to the matter.

There is just no winning with FNB.